The Account Manager will interact with multiple departments, systems, and workflows on programs varying from high risk and complexity to those with lower risk. The primary contact with customers on a day-to-day basis to maintain and grow sales from current accounts and maintain a consultative relationship with customers. Proactively seek new opportunities within the portfolio of accounts.

Primary Duties and Responsibilities:

  • Gain deep knowledge of customer base business needs and client industry as well as their competitors.

  • Focus sales efforts on opportunities with current customer base.

  • Document all communication, activities and opportunities in Salesforce or similar CRM each day.

  • Coordinate and communicate with all involved departments as orders move through the process.

  • Follow up and trouble shoot orders with assistance from Customer Service Manager.

  • Product sourcing and presentations based on client needs.

  • Process art only, sample orders and purchase orders based on customer ongoing needs.

  • Work with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.

  • Work with Project Manager on implementation of Company Store launches.

  • Work with Project Manager and Sales Manager to communicate with Company Store clients on strategies for inventory and opportunities for sell through.

  • Communicate Company Store reporting on analytics & sales.

  • Communicate effectively to provide exceptional customer service to internal and external customers.

Secondary Duties and Responsibilities:

  • Meet with other members of the team to discuss ways to improve business and brainstorm new ideas.

  • Generate reports to give to customers and higher-ups within the organization.

  • Create standard operating procedures to document best practices within Sales Department.

  • Prospect potential clients to expand existing customer base.

Qualifications for the Job:

  • Education:

    • Associate degree or equivalent (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)

  • Experience:

    • 4+ years of demonstrated program or account management experience.

    • 1-3 years of customer service experience.

Knowledge, Skills, Abilities, and Competencies:

  • Strong CRM experience – preferably Salesforce.

  • Strong Microsoft Office – Word, Excel and PowerPoint.

  • Demonstrated ability to communicate effectively with internal and external customers.

  • Strong organizational skills

  • Exceptional written communication skills.

  • Detail oriented

  • Exceptional time management skills

  • Ability to work in a fast-paced deadline driven environment.

  • Ability to multi-task and prioritize based on business needs.

  • Swift and thoughtful problem solving.

  • Demonstrated record of success in delivering customer solutions based on identified needs.

  • Ability to work effectively as part of a team.


  • Medical Insurance with generous employer contribution

  • Prescription Plan

  • Dental and vision insurance

  • 401k with matching program

  • Flexible Spending Programs

  • Employer paid life insurance and long-term disability

  • Paid Holiday & Vacations