ACCOUNT MANAGER

The Account Manager will interact with multiple departments, systems, and workflows on programs varying from high risk and complexity to those with lower risk. The primary contact with customers on a day-to-day basis to maintain and grow sales from current accounts and maintain a consultative relationship with customers. Proactively seek new opportunities within the portfolio of accounts.

Primary Duties and Responsibilities:

  • Gain deep knowledge of customer base business needs and client industry as well as their competitors.

  • Focus sales efforts on opportunities with current customer base.

  • Document all communication, activities and opportunities in Salesforce or similar CRM each day.

  • Coordinate and communicate with all involved departments as orders move through the process.

  • Follow up and trouble shoot orders with assistance from Customer Service Manager.

  • Product sourcing and presentations based on client needs.

  • Process art only, sample orders and purchase orders based on customer ongoing needs.

  • Work with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.

  • Work with Project Manager on implementation of Company Store launches.

  • Work with Project Manager and Sales Manager to communicate with Company Store clients on strategies for inventory and opportunities for sell through.

  • Communicate Company Store reporting on analytics & sales.

  • Communicate effectively to provide exceptional customer service to internal and external customers.

Secondary Duties and Responsibilities:

  • Meet with other members of the team to discuss ways to improve business and brainstorm new ideas.

  • Generate reports to give to customers and higher-ups within the organization.

  • Create standard operating procedures to document best practices within Sales Department.

  • Prospect potential clients to expand existing customer base.

Qualifications for the Job:

  • Education:

    • Associate degree or equivalent (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)

  • Experience:

    • 4+ years of demonstrated program or account management experience.

    • 1-3 years of customer service experience.

Knowledge, Skills, Abilities, and Competencies:

  • Strong CRM experience – preferably Salesforce.

  • Strong Microsoft Office – Word, Excel and PowerPoint.

  • Demonstrated ability to communicate effectively with internal and external customers.

  • Strong organizational skills

  • Exceptional written communication skills.

  • Detail oriented

  • Exceptional time management skills

  • Ability to work in a fast-paced deadline driven environment.

  • Ability to multi-task and prioritize based on business needs.

  • Swift and thoughtful problem solving.

  • Demonstrated record of success in delivering customer solutions based on identified needs.

  • Ability to work effectively as part of a team.

Benefits:

  • Medical Insurance with generous employer contribution

  • Prescription Plan

  • Dental and vision insurance

  • 401k with matching program

  • Flexible Spending Programs

  • Employer paid life insurance and long-term disability

  • Paid Holiday & Vacations