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ACCOUNT MANAGER

General Job Description

The Account Manager will play a crucial role in nurturing and expanding relationships with our valued clients. This position offers the opportunity to work with a wide range of high-profile customers and to develop creative promotional solutions.

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Primary Duties and Responsibilities:

  • Build and maintain strong relationships with existing clients.

  • Understand clients' needs, marketing goals, and target audiences to recommend the most suitable promotional solution.

  • Prepare and deliver presentations to clients to showcase new product offerings, campaign results, and marketing strategies to help them achieve their business objectives.

  • Collaborate with the sales and art teams to develop innovative product ideas and campaigns.

  • Ensure clients' orders are processed accurately and delivered on time.

  • Provide exceptional customer service, addressing inquiries, concerns, and feedback.

  • Act as the main point of contact for client accounts, managing all aspects of the client relationship.

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Secondary Duties and Responsibilities:

  • Stay updated on industry trends, competitor activities, and emerging promotional product technologies.

  • Analyze reports on account activity, sales performance, and client satisfaction to identify opportunities for account growth and improvement.

  • Create standard operating procedures to document best practices in Sales.

  • Prospect potential clients to expand existing customer base.

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Qualifications for the Job:

  • Education:

    • Bachelor’s degree in marketing, business or a related field (preferred)

    • (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)

  • Experience: 

    • Three (3) to five (5) years of inside sales experience or five (5) to seven (7) years of customer service experience.

    • Measurable experience in account management or a related role.

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Knowledge, Skills, Abilities, and Competencies:

  • Proven experience in account management or a related role.

  • Strong communication and interpersonal skills.

  • Working knowledge of the promotional products industry.

  • Exceptional organizational skills and attention to detail.

  • Proficiency in using CRM software and computer skills working with various office equipment, computers and various programs including Word, Outlook, Excel & PowerPoint

  • A proactive and customer-centric attitude.

  • The ability to work effectively in a team and independently.

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$18-$22 per hour  Monday – Friday 8 am – 5 pm

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