ACCOUNT MANAGER

TeamWorld is seeking an Account Manager to coordinate activities and resources in support of various programs. In this role, you will interact with multiple departments, systems, and workflows on programs varying from high risk and complexity to those with lower risk. You will be the primary contact with customers on a day to day basis to maintain and grow sales from current accounts. You will maintain a consultative relationship with customers. Proactively seeking new opportunities within your portfolio of accounts.

Primary Duties and Responsibilities

  • Gain deep knowledge of customer base business needs and client industry as well as their competitors.

  • Focus sales efforts on opportunities with current customer base.

  • Document all communication, activities and opportunities in Salesforce or similar CRM each day.

  • Coordinate and communicate with all involved departments as orders move through the process.

  • Follow up and trouble shoot orders with assistance from Customer Service Manager.

  • Product sourcing and presentations based on client needs.

  • Process art only, sample orders and purchase orders based on customer ongoing needs.

  • Work with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.

  • Work with Project Manager on implementation of Company Store launches.1Work with Project Manager and Sales Manager to communicate with Company Store clients on strategies for inventory and opportunities for sell through.

  • Communicate Company Store reporting on analytics & sales.

  • Communicate effectively to provide exceptional customer service to internal and external customers.

 

Qualifications and Skills:

  • Associates Degree or equivalent

    • (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education)

  • 4+ years of demonstrated program or account management experience.

  • 1-3 years customer service experience

  • Demonstrated ability to communicate effectively with internal and external customers.

  • Strong organizational skills

  • Detail oriented

  • Exceptional time management skills

  • Ability to work in a fast-paced deadline driven environment.

  • Ability to multi-task and prioritize based on business needs.

  • Swift and thoughtful problem solving.

  • Demonstrated record of success in delivering customer solutions based on identified needs.

  • Ability to work effectively as part of a team.

  • Strong Microsoft Office skills in Word, Excel, and PowerPoint.

  • Strong understanding and experience with Salesforce or similar CRM