CUSTOMER SERVICE REPRESENTATIVE - FRONT DESK
The Customer Service Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program. They are responsible for maintaining a consultative relationship with customers and providing administrative support internally. The Customer Service Representative manages workflow within the team structure, taking direction from the Customer Service Manager.
Responsibilities:
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Primary responsibility is to provide administrative support tasks such as processing sales orders.
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Coordinates and communicates with all involved departments as orders move through the process.
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Function as back up to other Customer Service Representatives as needed.
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Works with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.
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Communicates effectively to provide exceptional customer service to internal and external customers.
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Process payments – both deposits and balances.
Requirements:
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Education:
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Associate degree (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)
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Experience:
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1-3 years sales/customer service experience
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Advanced knowledge of Excel, preferred
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Strong Microsoft Office – Word and Excel.
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Exceptional written and verbal communication skills.
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Strong interpersonal skills
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Demonstrated ability to communicate effectively with internal and external customers
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Strong organizational skills, detail oriented, exceptional time management skills
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Ability to work in a fast-paced deadline driven environment
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Ability to multi-task and prioritize based on business needs
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Swift and thoughtful problem solving
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Demonstrated record of success in delivering customer solutions based on identified needs
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Ability to work effectively as part of a team
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Ability to establish priorities and problem solve under high volume scenarios.
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High level of discipline and ability to follow routines and processes.
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Flexible and adaptable to changing workload and information.
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Able to work overtime as needed to ensure on time delivery.