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CUSTOMER SERVICE REPRESENTATIVE - FRONT DESK

The Customer Service Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program. They are responsible for maintaining a consultative relationship with customers and providing administrative support internally. The Customer Service Representative manages workflow within the team structure, taking direction from the Customer Service Manager.

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Responsibilities:

  • Primary responsibility is to provide administrative support tasks such as processing sales orders.

  • Coordinates and communicates with all involved departments as orders move through the process.

  • Function as back up to other Customer Service Representatives as needed.

  • Works with Customer Service Manager to organize and prioritize the workflow to meet customer goals and timelines.

  • Communicates effectively to provide exceptional customer service to internal and external customers.

  • Process payments – both deposits and balances.

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Requirements:

  • Education:

    • Associate degree (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)​

  • Experience:

    • 1-3 years sales/customer service experience

    • Advanced knowledge of Excel, preferred

  • Strong Microsoft Office – Word and Excel.

  • Exceptional written and verbal communication skills.

  • Strong interpersonal skills

  • Demonstrated ability to communicate effectively with internal and external customers

  • Strong organizational skills, detail oriented, exceptional time management skills

  • Ability to work in a fast-paced deadline driven environment

  • Ability to multi-task and prioritize based on business needs

  • Swift and thoughtful problem solving

  • Demonstrated record of success in delivering customer solutions based on identified needs

  • Ability to work effectively as part of a team

  • Ability to establish priorities and problem solve under high volume scenarios.

  • High level of discipline and ability to follow routines and processes.

  • Flexible and adaptable to changing workload and information.

  • Able to work overtime as needed to ensure on time delivery.

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