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TeamWorld Privacy Policy
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Effective Date: February 11, 2026
 

Applies To: TeamWorld websites, online stores, digital services, and related customer interactions (collectively, the “Services”).

 

1. Purpose and Commitment

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TeamWorld Inc. (“TeamWorld,” “we,” “us,” or “our”) is committed to protecting personal information and managing information security through risk-based controls, continuous improvement, and accountability. This Privacy Policy describes how TeamWorld collects, uses, shares, retains, and protects personal information in connection with the Services.

 

2. Scope

 

This Policy applies to:

  • Visitors to TeamWorld websites and storefronts;

  • Customers, prospective customers, and authorized users of TeamWorld Services; and

  • Communications with TeamWorld (e.g., support requests, feedback forms, email, and phone interactions).

 

This Policy does not apply to third-party websites, applications, or services that TeamWorld does not control.

 

3. Definitions

 

For this Policy:

  • Personal Information / Personal Data means information that identifies, relates to, describes, or can reasonably be linked to an individual.

  • Processing means any operation performed on personal information (collection, use, disclosure, storage, deletion, etc.).

  • Service Provider / Processor means a third party processing personal information on TeamWorld’s behalf under contract.

  • Controller means the entity that determines the purposes and means of processing personal information.

 

4. Information We Collect

 

4.1 Information You Provide Directly

 

We may collect information you provide to us, including:

  • Contact data (such as name, company, email address, phone number, and mailing address);

  • Account, order, and transaction details;

  • Customer service and support communications; and

  • Feedback, files, and other content you submit to us.

 

4.2 Information Collected Automatically

 

When you use the Services, we may automatically collect certain technical and usage information, including:

  • Device and browser characteristics;

  • IP address and other network identifiers;

  • Date/time stamps, referring URLs, page interactions, clickstream, and navigation data; and

  • Cookies and similar technologies.

 

4.3 Payment Information and Tokenization (Revised)

 

We do not store full payment card numbers on TeamWorld systems. Payment card information is processed by our payment service providers (PSPs).

 

If a customer elects to save payment credentials (where available), the PSP returns and stores a payment token (a surrogate value) that TeamWorld may use for permitted follow-on transactions. If a customer does not save credentials, TeamWorld processes the transaction without storing a reusable card token on TeamWorld systems.

 

TeamWorld may receive limited payment and transaction metadata from the PSP, such as card brand, last four digits, expiration details, billing address (if applicable), authorization/transaction identifiers, and status data.

 

We use payment tokens (when available) and related metadata to:

  • Process payments;

  • Process refunds and chargebacks;

  • Support fraud prevention and security monitoring; and

  • Perform accounting and financial reconciliation.

 

Access to payment-related data and systems is limited to authorized personnel and service providers with a legitimate business need and is protected by administrative, technical, and physical safeguards. Where applicable, payment processing is performed in accordance with PCI DSS obligations.

 

We retain payment tokens (when applicable) and related transaction records only as long as necessary for operational, accounting, tax, dispute-resolution, legal, and security purposes, and then delete or de-identify the information as permitted by applicable law.

 

4.4 Information from Other Sources

 

We may receive:

  • Order or fulfillment updates from partners;

  • Fraud/security signals from service providers; and

  • Business contact information from publicly available or licensed sources, where permitted by law.

 

5. Why We Process Information (Purposes)

 

TeamWorld processes personal information to:

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  • Provide and operate the Services;

  • Process transactions and fulfill orders;

  • Deliver customer support and respond to requests;

  • Manage account security, authentication, and fraud prevention;

  • Monitor, maintain, and improve system performance and user experience;

  • Perform analytics and internal reporting;

  • Meet legal, regulatory, contractual, and audit obligations; and

  • Establish, exercise, or defend legal claims.

 

TeamWorld limits processing to defined business purposes and applies data minimization principles.

 

6. Cookies and Similar Technologies

 

TeamWorld uses cookies and related technologies for:

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  • Essential site functionality;

  • Performance and analytics;

  • Preference management; and

  • Security and fraud detection.

 

Where required by law, TeamWorld obtains consent before placing non-essential cookies and provides mechanisms to manage preferences (including our cookie preference center).

 

7. Legal Basis and Lawful Processing

 

Where required by applicable law, TeamWorld processes personal information based on one or more lawful bases, including:

  • Contract performance: providing products/services, processing orders, account administration, customer support;

  • Legitimate interests: service improvement, fraud prevention, network and information security, operational analytics, and business administration (subject to applicable balancing tests);

  • Legal obligation: tax, accounting, recordkeeping, compliance, and lawful response to regulatory/legal requests;

  • Consent (where required): certain cookies, marketing, or other processing requiring consent; and

  • Protection of rights and safety: fraud, abuse, and security threat prevention and response.

 

8. Information Sharing and Disclosures

 

TeamWorld may disclose personal information:

  • To service providers/processors under written agreements requiring confidentiality, security controls, limited use, and appropriate subprocessor management;

  • Within TeamWorld affiliates for operational support where appropriate safeguards exist;

  • To payment processors, logistics partners, and IT/security vendors as needed to provide Services;

  • To professional advisors (legal, tax, audit);

  • For legal/compliance reasons (e.g., subpoena, court order, legal process, regulatory request);

  • To protect rights and safety where necessary to investigate or prevent unlawful acts, fraud, abuse, or security incidents; and

  • In corporate transactions (e.g., merger, acquisition, reorganization), subject to applicable legal protections.

 

TeamWorld may share aggregated or de-identified data that does not reasonably identify individuals.

 

9. International and Cross-Border Transfers

 

Personal information may be processed in jurisdictions different from your location. When transfers occur, TeamWorld uses appropriate safeguards and contractual protections required by applicable law.

 

10. Data Retention

 

TeamWorld retains personal information only for as long as reasonably necessary for the purposes described in this Policy, considering:

  • Service delivery and support needs;

  • Legal, tax, accounting, and audit requirements;

  • Security, dispute resolution, and enforcement needs; and

  • The nature and sensitivity of the data.

 

After applicable retention periods expire, TeamWorld deletes, anonymizes, or securely archives information according to documented retention and disposal procedures.

 

11. Security of Personal Information

 

TeamWorld maintains an information security program aligned with industry best-practice principles. Our program includes administrative, technical, and physical safeguards, such as:

  • Access control based on least privilege and role;

  • Authentication and credential safeguards;

  • Encryption and secure transmission where appropriate;

  • Logging, monitoring, and incident response;

  • Vendor risk and contractual security requirements;

  • Security awareness and confidentiality obligations for personnel; and

  • Periodic risk assessments and control reviews.

 

No method of transmission or storage is 100% secure; however, TeamWorld implements risk-based controls designed to reduce unauthorized access, alteration, disclosure, or destruction.

 

12. Individual Privacy Rights

 

Depending on applicable law, individuals may have rights to:

  • Know/access personal information;

  • Correct inaccurate information;

  • Delete personal information;

  • Receive a portable copy (where applicable);

  • Opt out of certain uses/disclosures (including targeted advertising/sale/sharing where defined by law);

  • Limit certain sensitive data processing (where applicable); and

  • Appeal a denied request (where required).

 

How to Exercise Rights

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Submit requests via:

  • Email: privacy@teamworld.com

  • Mail: Privacy Office, TeamWorld Inc., 498 Conklin Ave, Binghamton, NY 13903

 

TeamWorld may verify identity before fulfilling requests and will respond within legally required timeframes.

 

In addition, where available, you may manage cookie-based choices through the Cookie Settings / Privacy Choices link in the Site footer.

 

13. Children’s Privacy

 

Our Services are intended for adults and business/procurement users. You must be at least 18 years old to use our Services, create an account, or place an order.

 

We do not knowingly collect personal information directly from individuals under 18. If we learn that we have collected personal information from an individual under 18 without appropriate authorization, we will take reasonable steps to delete or de-identify the information as required by applicable law.


If you believe a minor under 18 may have provided personal information to us, please contact us at privacy@teamworld.com so we can investigate and take appropriate action.

 

14. Third-Party Links and Services

 

TeamWorld Services may contain links to third-party websites or tools. TeamWorld does not control and is not responsible for third-party privacy practices. Third-party tools integrated into our Services may collect information directly under their own privacy notices. Users should review those third-party privacy notices.

 

15. Incident Management and Notification

 

TeamWorld maintains incident response procedures for identifying, assessing, containing, and remediating privacy/security incidents. Where required by law, TeamWorld will provide notifications to regulators and/or affected individuals within required timelines.

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16. Governance and Accountability


TeamWorld assigns responsibility for privacy and information security governance, including policy management, risk treatment, training, and periodic control review as part of continuous improvement.

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17. Changes to This Policy


We may update this Policy from time to time. We will post the revised version with an updated “Effective Date”. If changes are material, we will provide additional notice where required by law.

 

18. Contact Us

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For privacy questions, complaints, or requests, contact:

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Privacy Office
TeamWorld Inc.
498 Conklin Ave
Binghamton, NY 13903
privacy@teamworld.com

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Addendum A — U.S. State Privacy Notice

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Applicability. This U.S. State Privacy Notice supplements this Privacy Policy and applies to residents of U.S. states with comprehensive privacy laws, including where applicable California, Virginia, Colorado, Connecticut, Utah, and other states with similar requirements.

 

A1. Categories of Personal Information We Collect and Disclose

 

In the preceding 12 months, we may have collected and disclosed for business purposes the following categories of personal information (as applicable to your interactions with us):
 

  • Identifiers (e.g., name, email address, account ID, online identifiers);

  • Customer Records / Commercial Information (e.g., billing/shipping details, order history, transaction data);

  • Internet or Network Activity (e.g., device/browser data, log data, interactions with our Services);

  • Geolocation Data (e.g., approximate location inferred from IP address);

  • Professional or Employment-Related Information (e.g., company, title, role where provided);

  • Inferences (e.g., preferences derived from interactions to improve Services, where permitted by law); and

  • Sensitive Personal Information (“SPI”) (only where strictly necessary and permitted, such as account credentials or precise data voluntarily provided).


We may disclose these categories to:

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  • Service providers and contractors;

  • Payment processors, logistics partners, and IT/security vendors;

  • Professional advisors (legal, tax, audit);

  • Regulators/law enforcement where required; and

  • Affiliates or successors in connection with corporate transactions.


Categories of Sources


We collect personal information from:
 

  • You directly;

  • Your devices and browser activity (including cookies and similar technologies);

  • Service providers, partners, and vendors; and

  • Publicly available or licensed sources, where permitted by law.


Sensitive Personal Information (SPI)


We use SPI only for purposes permitted by applicable law (such as account access, fraud prevention, security, and service provision), and not to infer characteristics about individuals except as allowed by law.


A2. Sales, Sharing, and Targeted Advertising


We do not sell personal information for monetary consideration. However, certain disclosures of personal information through cookies, pixels, or similar technologies used for analytics or advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

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Where required by applicable law, you may opt out of:

  • Sale or sharing of personal information; and/or

  • Processing of personal information for targeted advertising.


You may exercise these rights through our Cookie Settings / Privacy Choices link available on the Site, and by contacting us using the request methods listed in this Policy.


A3. Your U.S. Privacy Rights


Depending on your state of residence and applicable law, you may have the right to:
 

  • Know/access personal information we collected about you;

  • Correct inaccurate personal information;

  • Delete personal information (subject to exceptions);

  • Data portability (obtain a copy in a portable format, where required);

  • Opt out of sale/sharing/targeted advertising (as applicable);

  • Limit use/disclosure of SPI (where applicable); and

  • Non-discrimination for exercising privacy rights.


A4. How to Submit Rights Requests


You may submit requests by:
 

  • Email: privacy@teamworld.com

  • Mail: Privacy Office, TeamWorld Inc., 498 Conklin Ave, Binghamton, NY 13903


Authorized agents may submit requests on your behalf where allowed by law. We may require proof of signed permission and/or direct verification from you.


A5. Verification, Timing, and Appeals


Before fulfilling certain requests, we verify your identity by matching information you provide with information in our records (and may request additional information if needed). We will respond within timelines required by applicable law.


If we deny your request in whole or in part, you may appeal by emailing privacy@teamworld.com with subject line “Privacy Rights Appeal” within 30 days of our decision. We will inform you of the outcome and any further escalation rights where required.


A6. Global Privacy Control / Opt-Out Preference Signals

At this time, this Site does not process Global Privacy Control (“GPC”) or other browser-based opt-out preference signals.

Consumers may exercise applicable opt-out rights by using our Cookie Settings / Privacy Choices tools and by submitting a request through the methods identified in this Policy.


If we enable support for recognized browser-based opt-out signals in the future, we will update this section accordingly.


Addendum B — Cookies, Similar Technologies, and Choices


B1. Categories of Technologies

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We use cookies and similar technologies (e.g., pixels, SDKs, local storage) in these categories:

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  • Strictly Necessary: required for core site functionality, security, and transaction processing.

  • Analytics/Performance: helps us understand usage and improve products/services.

  • Functional/Preference: remembers settings and improves user experience.

  • Advertising/Targeting: may be used to deliver relevant ads and measure campaign performance.


B2. Consent and Preferences

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Where required by law, non-essential cookies are set only after consent. You may update choices in our cookie preference center and through browser controls; disabling certain cookies may affect functionality.

 

B3. Do Not Track and Browser Preference Signals

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Some web browsers offer a “Do Not Track” (“DNT”) setting. Because there is no consistent industry standard for DNT, this Site does not respond to DNT signals.

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This Site currently does not process Global Privacy Control (“GPC”) signals.

 

Users can manage non-essential cookies through our Cookie Settings / Privacy Choices tools.

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